The owner of a Birmingham-based electrical company was dealing with admin issues, particularly outstanding invoices, and was missing multiple phone calls each week from existing and new customers.
This led to lost revenue and missed opportunities to bring on new customers, putting pressure on both the business’s balance sheet and the owner’s capacity to focus on growth. The key issues identified were:
Calls from new and existing customers going unanswered
Administrative bottlenecks piling up
Missed opportunities for recurring revenue
The company needed a hands-off solution that could manage calls and bookings, improve cash flow, and free the business owner to focus on service delivery and growth.
We built a bespoke AI voice agent alongside an automated SMS system to handle incoming calls and manage upcoming and overdue invoice reminders. The agent was trained on the company’s FAQs and integrated with the diary and booking systems, allowing it to:
Answer calls 24/7
Handle enquiries like a well-trained team member
Book jobs automatically
This approach was designed to create a seamless front-of-house solution without adding extra staff, while also improving payment consistency through automated invoice reminders.
The AI receptionist eliminated missed calls, ensuring every enquiry was answered. This increased revenue by capturing more opportunities while reducing admin, allowing the owner to focus on the business. The automated SMS system reduced outstanding invoices (and stress) and improved cash flow.
Via the AI agent in the first month. Calls that would have been missed
Every call was handled both inside and outside of business hours
In cash flow, mainly thanks to the SMS invoice management
